Refund Policy – Machinary Trade Ltd
At Machinary Trade Ltd, customer satisfaction is our top priority. We strive to ensure that all products meet the highest quality standards. If you are not completely satisfied with your purchase, please review our refund policy below:
Eligibility for Refund
Products must be returned within 14 days of delivery.
Items must be in their original condition, unused, and with all original packaging and accessories.
Customized or made-to-order products are not eligible for refund unless damaged or defective.
Damaged or Defective Items
If a product arrives damaged or defective, please notify us within 7 days of receipt with photos or supporting evidence.
We will provide a replacement or full refund depending on product availability.
Refund Process
Approved refunds will be processed within 7–10 business days after we receive the returned product.
Refunds will be made via the original payment method used at the time of purchase.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged or defective product.
We are committed to making the refund process easy, transparent, and hassle-free for our valued customers.
